Support Ticket System (Internal CRM) for School Operations
A powerful built-in CRM for managing operational support across your school group. Create tickets, assign priorities, collaborate internally, and resolve issues faster — all within the platform.
Why Choose This Feature
Internal CRM for school operations — resolve support issues quickly across all campuses.
Everything You Need
Ticket Management
Create, track, and manage support tickets with auto-generated ticket numbers, requester identification, and full conversation history.
Priority & Escalation
Assign priority levels from Low to Critical with escalation workflows to ensure urgent issues get immediate attention.
Smart Categorization
Organize tickets by category — Billing, Technical, Academic, Account, Feature Requests, and Bug Reports — for streamlined triage.
Assignment Workflow
Assign tickets to specific support agents with automatic status updates and real-time assignment tracking.
Internal Collaboration
Add private internal notes visible only to support staff — collaborate on resolutions without exposing the conversation to the requester.
Multi-Tenant Admin Panel
Centralized SUPER_ADMIN dashboard to view, filter, search, and manage support tickets across all schools from a single interface.
Full Status Lifecycle
Complete ticket journey from Open → In Progress → Pending Reply → Resolved → Closed with timestamps and audit trail.
Resolution & Feedback
Document resolutions, collect ratings and feedback from requesters, and build a knowledge base from resolved tickets.